Security, video monitoring, fraud prevention

ATMeye.iQ

ATMeye.iQ is a comprehensive solution that provides additional safety and security for self-service devices that helps to protect against any type of criminal actions. The solution includes a video surveillance system and special sensors detecting any suspicious events and preventing fraud activities, theft or other type of attacks against self-service devices (SSD). Moreover, ATMeye.iQ helps with a quick resolution of possible disputes with clients and immediately notifies responsible employees of the bank staff about emerging problems. ATMeye.iQ protects more than 70,000 self-service devices in 78 countries. The system is fully compatible and can be installed at SSDs manufactured by Diebold Nixdorf (including legacy Diebold and legacy Wincor Nixdorf), NCR, Hyosung and others.

Video

ATMeye.iQ video presentation

The newest version

The possibilities of using this solution
ATMeye.iQ on work places
ATMeye<sup>.iQ</sup> on work places
New functions: «search in archive», «centralized configuration», «system alerts», «monitoring», «black list».
ATMeye.iQ on mobile devices
ATMeye<sup>.iQ</sup> on mobile devices
Possibility to run any process on self-service device, data transfer through email, SMS.

Functions and Advantages

A solution that includes all the necessary functions for the security of self-service devices
Photo and Video

  • Event-based snapshotting and video capturing. The system takes photo snapshots and captures video of all actions performed by a client at a self-service device. It allows building a detailed report of all events of any transaction.
  • Snapshotting and video capturing on the sensor triggered events. The system takes photo snapshots and captures video when sensor triggers an event. It allows building a detailed report for all alarm events coming from the sensors.
  • Pre-record and post-record features. Possibilities to take photo snapshots and capture video before and after a particular event, either transactional or sensor triggered, that helps to restore overall situation with more details.
  • Live video on demand. An opportunity to get instant access to streaming video and camera images from a particular self-service device.
  • Camera status check. On demand check of the status and setup configuration of SSD’s cameras can be performed with multiple snapshots function.
  • Support of different types of cameras. The system supports up to 4 internal USB or analog cameras and up to 12 external IP cameras. It allows capturing photo and video streams of all events happening at the zone of card reader, cash dispenser and safe-box, client’s face and outside area of SSD.
  • Camera operating modes' setup. Cameras setting parameters can be switch from day to night mode according to the predefined schedule. It allows getting high quality images all day round in different outside conditions.

Sensors Alerts and Notifications

  • Broad range of supported sensors for threats’ detection. Different type of sensors (shock, vibration, tilt, and smoke or temperature detectors) as well as special anti-fraud devices can be mounted inside the SSD and connected to the ATMeye.iQ system in order to prevent fraudulent activities and possible crime or vandalism actions.
  • Real-time monitoring of alarms. Responsible security officers are able to get immediate notifications (alarms) on sensor’s triggered events.
  • Covered camera alarm. In case of camera coverage or disconnection, responsible bank employees will automatically get alarm notifications on this event to be able to prevent any possible consequences.
  • Mobile notifications. Emergency messages about any abnormal situations can be sent in real-time to mobile devices via the Mobile ATMeye.iQ application.

Remote System Management

  • Camera remote configuration. The system allows configuring cameras remotely, choosing the best operation mode (day or night), setting brightness, contrast and other parameters.
  • Encryption and data security. All data transfers in the system run using encrypted protocol through the protected communication channel.
  • Centralized file management. The integration with RFM.iQ allows the system to transfer files (photos, videos, logs, software updates) between remote self-service devices, administrator workstation and collection server.
  • Remote software updates.  Software updates is done remotely and centrally for the whole SSD network without the need to physically come to the SDD.
  • Task scheduling. The system allows transferring data and archiving photos, videos and logs according to the predefined schedules or preset algorithms.

Monitoring

  • One common interface for all events. The system gathers all information from the whole fleet of SSD and presents it in an intuitive way on a single screen, allowing you to get a complete picture of the operation of the entire system. 
  • Proactive notifications system. Event notifications are sent to the responsible staff through various delivery channels thus avoiding routine scanning of the incoming events stream and reducing the reaction time.
  • Easy search capabilities. A system operator is able to find a particular SSD using the device tree sort and look up capabilities in an easy way. An exact self-service device can be find by branch, city, region and other parameters. 
  • A particular transaction search is possible based on the card number, type of event, date of transaction and other parameters.
  • SSD status check. A system operator receives information about current operating status of all self-service devices in the network. It allows him to react faster in case of technical problems.
  • Card capture or service denial. A blacklisted bank card might be captured by a self-service device if needed. Responsible staff will be notified about such an event by an instant message,
  • Masking the bank card number. Key card information (card number) is masked in ATMeye.iQ system, ensuring the complete safety of the client’s personal data.

Implementation

Installation Options

Sensors

Sensors

Various configurations of sensors available upon request.

Cameras

Cameras

Various configurations of cameras available upon request.

Solution Schemes

ATMeye.iQ helps to solve questions like the following:

Disputes with clients

Disputes with clients

A bank receives a claim from a client. The client insists that the ATM has not issued him the cash. The bank officer performs an advanced search (by card number, ATM, date / time, etc.) and quickly finds a photo /video coverage of the failed transaction. Based on that information, the situation is resolved immediately, thus increasing the level of the client’s loyalty. The bank’s costs are decreased, as there is no need to attend the ATM in order to solve the problem.

Antiskimming

Antiskimming

The integrated system’s sensor detects an attempt to place a skimming device on the ATM, and instantly informs the bank and the security officer in charge about it. A bank operator and the security officer receive the message about the attempt to place a skimming device straight to their work desks. In addition, a senior security officer receives the same message on his smartphone equipped with Mobile ATMeye.iQ software. Beside the text message, each unit receives the photo / video picturing the suspect. The alert allows to take the necessary actions in order to protect the client’s card data, while the photo and video raises the chances to catch a suspect.

Vandalism

Vandalism

There are shock, gas, tilt, heat sensors integrated into the ATM. The system is able to detect suspicious actions at the device and nearby - and to inform the bank and the security guards instantly. A bank operator and the security officer receive the message about the suspicious actions straight to their work desks. In addition, a senior security officer receives the same message on his smartphone equipped with Mobile ATMeye.iQ software. Beside the text message, each unit receives the photo / video picturing the suspect. The alert allows to take the necessary actions in order to protect the client’s card data, while the photo and video raises the chances to catch a suspect.

Black List

Black List

In case of an attempt to use a bank card included in the black list, each unit instantly receives the photo / video coverage. A bank operator and the security officer receive the message about the illegal attempt straight to their work desks. In addition, a senior security officer receives the same message on his smartphone equipped with Mobile ATMeye.iQ software. The photo and video allow analyzing the case in real time.

A Regular Transaction

A Regular Transaction

When there is a regular transaction, the server receives a text message about the event at the ATM only. All photos and videos are stored on the ATM hard drive. When necessary, the bank operator can get all necessary photos and videos manually and automatically alike.

FRC.ATMeye.iQ

Face Recognition function provides additional security for ATM users, while banks and other companies get an efficient tool to automate their business processes
FRC.ATMeye.iQ provides the following functions:
  • integration of two-factor authentication using the existing technical infrastructure (frontal cameras of ATMs and others)
  • proactive reaction to blacklisted people appearance
  • option to build a “white list” for service and CIT staff
  • opportunity to gather impersonal data about clients (gender, age) and use this information for Direct Marketing and campaign analysis

ASM.ATMeye.iQ

Anti-skimming and ATMeye.iQ – complete anti-fraud solution!
ATMeye.iQ works with any type of anti-skimming solutions.*
ASM.ATMeye.iQ provides:
  • Instant skimming threat notify alerts to work stations and mobile devices.
  • Video and photo material of suspects
  • Immediate response option on your self-service equipment (i.e. putting equipment into out-of service mode).
  • Skimming threats statistics and reports

* ATMeye.iQ is compatible with other type of sensors and software solutions (i.e. Logical Security solutions or fraud monitoring solutions).

Mobile ATMeye.iQ

Monitoring and controlling suspicious activity on self-service devices
Application for mobile devices
Mobile ATMeye.iQ – immediately notifies users on their mobile about any suspicious actions with or near a self-service device. You have the following functions with this mobile application:

  • Notifications
    Notifications
    The possibility to receive notifications on mobile devices in real time
  • Analysis
    Analysis
    The analysis of all device events
  • Turning on of alarms
    Turning on of alarms
    The possibility to switch the alarm on, or activization of the out-of-service mode on the device
  • Activation of other fuctions
    Activation of other fuctions
    The possibility to switch the alarm on, or activization of the out-of-service mode on the device
  • Transferring information
    Transferring information
    Transfer of relevant information by e-mail, SMS, etc.
The application provides an opportunity for a broad analysis: a query about the application‘s current state and its components, ordering of photo and video material in real time as well as a photo and video review of previous events.

Video

Mobile ATMeye.iQ video presentation

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